Case Study: Cuyahoga Community College achieves 1-2 day application turnaround and improved student service with Ellucian CRM Recruit

Cuyahoga Community College processes online applications faster

Cuyahoga Community College (Tri-C®), Ohio’s oldest and largest public community college serving about 55,000 students, faced outdated application-processing methods and rising student expectations as it handled thousands of online applications each year. In partnership with Ellucian, Tri-C adopted Ellucian CRM Recruit to modernize recruiting and admissions workflows.

Ellucian implemented Ellucian CRM Recruit to add decision- and financial-aid letter generation, batch deferment and opportunity processing, and to move admission-notifications from Banner into CRM Recruit. The result: faster, more streamlined workflows and seamless integration with Ellucian Banner—application turnaround dropped from 5–7 business days to 1–2 days, improving efficiency and student service.

Cuyahoga Community College

Bonnie Guyer

Director of ERP Management