Case Study: Abilene Christian University achieves peak IT performance and efficiency with Ellucian Application Management Services

Achieving Greater IT Performance and Effectiveness

Abilene Christian University (ACU) in Abilene, Texas, faced difficulty keeping pace with new technologies and retaining/training skilled database administrators after running Banner by Ellucian. To address a growing backlog of IT projects and concerns about managing its ERP, ACU engaged Ellucian’s Application Management Services (AMS) to help optimize and sustain its administrative systems.

Ellucian’s AMS team assumed responsibility for patches, upgrades and continuous database monitoring—spending the first seven months stabilizing Banner and Oracle environments and clearing backlog work. As a result, administrative systems are operating at peak efficiency, IT staff have been freed to focus on mission-centric projects, ACU now accesses a pooled team of DBA experts, and Ellucian’s standards-based (ITIL) methodology has improved the university’s overall IT effectiveness and efficiency.

Abilene Christian University

David Gibson

Director of Computing Services