Case Study: Gwinnett Technical College improves enrollment and financial aid outcomes with Ellucian

Expanding Staff Access Drives Student Success

Gwinnett Technical College, a public two-year institution, faced declining enrollment, staff turnover, and slow student support processes after the pandemic. Working with Ellucian and using solutions such as Banner, Degree Works, CRM Recruit, and financial aid tools, the college needed better training, clearer communication, and improved access to data to help staff support students more effectively.

Ellucian helped Gwinnett Technical College reorganize its Student Affairs Division, expand staff training, and use data-driven workflows and standardized communications to improve recruitment, registration, and financial aid processing. As a result, applications rose 9%, admitted students increased 6%, financial aid processing time dropped from three weeks to as little as three business days, and 181 students re-enrolled through a targeted outreach campaign, generating more than $225,000 in tuition and fees.

Gwinnett Technical College

Kohle Paul

VP Student Affairs