Case Study: WakeMed Health reduces errors and boosts lab workflow ROI with ELLKAY

WakeMed Health saves 4 minutes per accession with ELLKAY

WakeMed Health, a major health system in North Carolina, faced a challenge when its legacy connectivity application was being sunset by the vendor. This situation, combined with inefficient manual workflows for lab test orders and result holds, created scalability issues and a high risk of data entry errors. Needing a customizable and automated solution without adding staff, WakeMed partnered with connectivity vendor ELLKAY to address these lab service challenges.

ELLKAY implemented a suite of lab solutions tailored to WakeMed's specific workflow needs. This automation eliminated manual data entry, nearly eradicating patient data entry errors, and saved an estimated four minutes per patient accession. The solution allowed for significant program growth without adding processing staff and provided new functionalities like automatically matching patient records and releasing critical results immediately. ELLKAY's efficient integration and existing EHR relationships enabled WakeMed to achieve a strong ROI and greatly enhanced operational efficiency.

WakeMed Health