Case Study: Luma Health achieves real-time specialty scheduling at scale with ELLKAY

Luma Health enables 253,000+ real-time specialty bookings with ELLKAY

Luma Health, a company dedicated to simplifying the patient journey, faced a significant challenge in enabling real-time scheduling for specialty care practices. Long appointment lead times and rigid EHR environments made it difficult to deliver a scalable solution. To overcome this, Luma Health partnered with ELLKAY to integrate real-time scheduling functionality without draining its own engineering resources.

By implementing ELLKAY's API-based integration, Luma Health gained immediate, out-of-the-box performance for real-time booking, cancellations, and reschedules. This solution from ELLKAY processed over 253,000 appointment bookings and 28,000 cancellations, which increased patient self-service, accelerated access to care, and enabled clinics to fill more appointment slots. The partnership empowered Luma to scale efficiently across high-demand specialties and adopt a more scalable revenue-share model.

Luma Health