Case Study: Woodward Properties achieves 24/7 operations and automates 93% of interactions with EliseAI

Woodward Properties automates 93% of interactions and cuts emergency dispatches 50% with EliseAI

Woodward Properties, a family-owned apartment management company, faced a challenge common to its industry: its commitment to an employee-first, Monday-Friday schedule meant it was unavailable to prospects and residents during evenings and weekends. This created a significant competitive disadvantage, as leads would go unanswered for days. The company wanted to provide 24/7 service without sacrificing its culture or increasing staff overhead, leading them to partner with EliseAI.

By implementing EliseAI's LeasingAI and VoiceAI products, Woodward Properties became a 24/7 operation. The AI handles after-hours inquiries, schedules tours, and performs emergency maintenance triage. This solution from EliseAI yielded impressive results: 33% of all leases now originate from after-hours leads, emergency maintenance dispatches were reduced by 50%, and 93% of all interactions are automated, freeing up significant staff capacity.

Woodward Properties