Case Study: WinnCompanies boosts collections and resident support with EliseAI

WinnCompanies boosts collections 1,130 bps with EliseAI

WinnCompanies, a major owner and manager of affordable housing, faced significant operational challenges including rising rent delinquency, an overwhelmed onsite workforce, and an inability to connect residents to essential social services at scale. To address these issues, they partnered with vendor EliseAI to implement its AI platform, including LeasingAI, VoiceAI, and DelinquencyAI.

The solution from EliseAI automated 90% of resident communications, leading to substantial results. This included an 1,130 basis point increase in rent collection rates, the autonomous collection of $47.1 million, and an additional $103.52 in monthly revenue per unit. The AI also freed up onsite staff to focus on high-value interactions and began integrating a resource library to connect residents with vital social services in their preferred language.

WinnCompanies