Case Study: Universal Development & Construction scales lean operations with EliseAI

Universal Development & Construction automates 83% of leasing communications with EliseAI

Universal Development & Construction (UDC), a multifamily property operator, faced the challenge of scaling its portfolio while maintaining a lean team and high service standards. Their operational inconsistencies and lack of a CRM hindered visibility into their leasing pipeline. To address this, UDC partnered with EliseAI to implement a suite of products including EliseCRM, LeasingAI, and VoiceAI for greater operational consistency and after-hours support.

By deploying EliseAI’s cohesive platform, UDC automated 83% of prospect communications and captured 50% of signed leases from after-hours leads. The solution from EliseAI provided full funnel visibility, answered 100% of calls, and delivered a 2.4x ROI. This allowed UDC to scale to over 5,000 units without inflating headcount while improving work order completion times and rent collection rates.

Universal Development & Construction