Case Study: The Michaels Organization achieves faster, AI-powered maintenance resolution with EliseAI

The Michaels Organization closes 46% of AI-opened work orders same day with EliseAI

The Michaels Organization, a major multifamily housing owner and operator, faced the challenge of delivering high-quality, timely maintenance services across its large and diverse portfolio, particularly within its military housing communities. Their legacy systems were failing to meet resident needs, and their onsite teams were stretched thin, making it difficult to improve service quality and maintain consistent communication. They turned to the vendor EliseAI and its Maintenance product to address this challenge.

EliseAI implemented its AI-powered Maintenance solution, which allows residents to report issues via text, call, or voice message 24/7. The system automatically triages requests, escalates emergencies, and provides proactive communication on work order status. This solution resulted in significant efficiency gains for The Michaels Organization, with EliseAI creating 17% of all work orders. Notably, 46% of all AI-opened work orders were closed on the same day, greatly improving resident satisfaction and operational throughput.

The Michaels Organization