Case Study: Stratford Partners boosts leasing efficiency and collections with EliseAI

Stratford Partners boosts collections 244bps with EliseAI

Stratford Partners, a boutique real estate investment firm, faced operational challenges in managing its multifamily portfolio. Their smaller properties fell into a staffing gray zone, creating availability gaps that hurt leasing conversions. Onsite teams were also bogged down by repetitive tasks like follow-ups and rent reminders, which prevented them from focusing on higher-value work. To address this, they turned to the vendor EliseAI and its products, including LeasingAI.

The solution implemented by EliseAI powered a new centralized leasing model. This allowed one dedicated agent to manage communications across 16 assets, with the AI automating repetitive tasks. The results were significant, including a 244bps year-over-year collection rate improvement, a 31% yearly staffing savings across four deals, and rent collected an average of 10 days faster. EliseAI enabled Stratford to reduce payroll costs, improve service quality, and free up staff for more impactful resident relationships.

Stratford Partners