Case Study: Spark Management boosts occupancy and lead conversion with EliseAI

Spark Management boosts lead-to-tour conversion 102% with EliseAI

Spark Management, a multifamily owner-operator, faced the challenge of delivering high-touch resident service with a lean operating model. Their stretched onsite teams, who managed multiple properties, struggled with lead nurturing, resident accessibility, and maintenance coordination. To solve these pain points, Spark Management partnered with EliseAI.

EliseAI provided a platform including LeasingAI, VoiceAI, and MaintenanceAI to power a centralized operating model. This solution delivered significant results: a 102% increase in lead-to-tour conversion rates, a 330 basis point occupancy rate increase, and a maintenance NPS score of 77. The partnership with EliseAI enabled Spark Management to enhance efficiency and elevate the resident experience across its portfolio.

Spark Management