Case Study: S2 Residential cuts work order completion time with EliseAI’s Maintenance App

S2 Residential cuts work order completion time by 40% with EliseAI

S2 Residential, a property management firm overseeing 28,000 units, faced operational bottlenecks with a manual, paper-based work order system. Their maintenance supervisors wasted significant time each morning manually assigning printed tickets, while technicians struggled with delayed updates and inefficient resident communication. This outdated process created a gap between S2's tech-focused, centralized strategy and the reality of their maintenance operations, prompting them to seek a solution from vendor EliseAI.

EliseAI implemented its Maintenance App, a mobile-first tool that automated work order assignment and enabled direct communication between technicians and residents, including bilingual auto-translation. The solution led to a 40% decrease in median work order completion time and deescalated 45% of all emergency after-hours calls. The teams also saved 17 hours per community weekly, thanks to auto-assignment and improved efficiency, empowering the technicians and significantly boosting resident satisfaction.

S2 Residential