Case Study: RPM Living boosts occupancy, collections, and efficiency with EliseAI

RPM Living boosts occupancy 2% with EliseAI

RPM Living, a leading property management company with nearly 220,000 units, faced the challenge of scaling their innovative Managed Services offering across their entire diverse portfolio. Their goal was to implement a standardized, asset-optimizing service that could improve financial outcomes and resident experiences at a massive scale, a task difficult for an operator of their size. To achieve this, they selected vendor EliseAI and its AI products to centralize and automate workflows.

By implementing EliseAI's agentic AI platform, RPM Living automated the bulk of its communications and workflows for leasing, maintenance, renewals, and delinquency management. The results were significant, including a 2% increase in occupancy, an 8% improvement in on-time rent payments, and the collection of an additional $3,700 per community monthly. EliseAI's solution also created 186 hours of incremental capacity per community each month, allowing onsite teams to focus on higher-value tasks and ultimately drive better returns for RPM's clients.

RPM Living