Case Study: Summit Property Management improves self-serve touring with EliseAI's AI-Guided Tours

Reinventing the Prospect Experience at Summit Property Management with AI-Guided Tours

Summit Property Management, a property management company operating 11,000 apartment homes, was using a self-guided tour solution but sought to improve the experience. They needed a more interactive, conversational tool to provide a personal touch for prospects and avoid the frustrations of a one-way information flow. They also required a solution that would proactively notify their onsite teams to prevent missed follow-up opportunities. This led them to partner with vendor EliseAI and implement its AI-Guided Tours product.

EliseAI's solution used conversational AI to act as a virtual guide, answering prospect questions in real-time via text and utilizing interactive maps for wayfinding. The AI also handled immediate follow-up after each tour. This implementation drove significant results for Summit Property Management, including a 20x increase in self-guided tour volume without impacting traditional tours. In the first month, nearly 2,000 tours were booked, with 37% conducted after-hours, and the platform achieved a 59% show rate.

Summit Property Management

Hannah Lahr

Director of Education and Training