Case Study: PRG Real Estate boosts work order completion with EliseAI’s Maintenance App

PRG Real Estate boosts work order completion 25% with EliseAI

PRG Real Estate, a property management firm with over 11,000 units, faced a significant technology gap that left its top-tier maintenance team relying on dated, manual processes like printed work orders and phone tag for resident communication. This inefficiency pulled technicians away from repairs and put the company at risk of high technician turnover. To address this, PRG turned to vendor EliseAI to implement its Maintenance App.

EliseAI's solution provided a mobile platform that enabled direct text communication with residents and digital work order assignment. The results were substantial, including a 25% increase in work order completion and a 43-minute improvement in median completion speed. The Maintenance App also saved supervisors four hours per week on administrative tasks, freeing technicians to focus on property maintenance and improving resident satisfaction.

PRG Real Estate