Case Study: Perennial Properties streamlines maintenance operations with EliseAI

Perennial Properties closes 58% of work orders within SLA with EliseAI

Perennial Properties, an Atlanta-based mixed-use commercial development firm, faced a challenge modernizing its maintenance operations. Their legacy systems were unable to keep pace with the company's growth, proving inadequate for inspections, preventive maintenance, and recurring tasks. Director of Maintenance Joel Spencer sought a solution that would consolidate their tech stack rather than add to it, leading them to partner with vendor EliseAI and pilot its Maintenance App product.

By implementing EliseAI's Maintenance App, Perennial gained a consolidated platform that provided macro and micro-level visibility into operations and streamlined custom inspections. The solution delivered significant results, including 58% of all work orders being closed within SLA and 45% of emergency after-hours calls being deescalated by EliseAI's MaintenanceAI. The vendor's rapid development based on Perennial's feedback was crucial to the successful rollout and improved technician productivity.

Perennial Properties