Case Study: PeakMade Real Estate reduces delinquency by 52% with EliseAI ResidentAI

Peakmade Reduces Delinquency By 52% With ResidentAI

PeakMade Real Estate needed to improve its rent collection process to reduce delinquencies. The company faced the challenge of meeting modern renter expectations for fast, text-based communication while managing a remote workforce efficiently. To address this, they implemented the AI assistant Charlie, a product from the vendor EliseAI.

EliseAI's solution automated delinquency conversations, allowing the AI to contact residents and collect payments 24/7. This enabled PeakMade's account managers to focus on more complex tasks. The results were significant: EliseAI handled 85% of delinquency conversations, saved over 950 hours of staff time, and achieved a 52% reduction in delinquency, collecting $16.9 million.

PeakMade Real Estate

Lauren Spadine

Resident Accounts Manager