Case Study: Oxford Companies achieves higher lease conversions and rent collections with EliseAI

Oxford Companies boosts lead-to-lease rate to 7% with EliseAI

Oxford Companies, a major real estate firm and the largest private commercial landlord in Ann Arbor, Michigan, faced a significant challenge when a new city ordinance compressed their student housing leasing window to just 30 days. Their lean, centralized team needed a way to instantly capture and nurture leads across their scattered-site portfolio without missing opportunities. They partnered with vendor EliseAI to implement its LeasingAI product to address this urgent need.

The solution from EliseAI involved deploying an AI leasing agent named Stella to handle initial outreach and qualification, while using Human Touch Automations to ensure the human team stepped in at critical moments to close deals. This hybrid approach resulted in a 7% lead-to-lease conversion rate. Furthermore, using EliseAI's Delinquency product autonomously collected $2.1 million, increasing their collection rate by 90 basis points and on-time rent payments by 350 basis points.

Oxford Companies