Case Study: Maine Properties boosts tour bookings and lead-to-lease performance with EliseAI

Maine Properties boosts daily tours 6x with EliseAI

Maine Properties, a leading property management company in Maine, faced challenges managing a high volume of prospect inquiries across its large geographic portfolio. Their small team was spending too much time scheduling tours, leading to slow reply times and inefficient routing that did not account for travel. They turned to the vendor EliseAI and deployed its full suite of leasing and resident lifecycle management tools, including an AI assistant named Maddie.

By implementing EliseAI's auto-assignment calendar feature, Maine Properties centralized its tour scheduling. The solution optimized agent routing to reduce travel time and captured leads with rapid responses, including the 50% of messages that came in after hours. The results for Maine Properties included a six-fold increase in daily tours booked and an 11% lead-to-lease rate. EliseAI's tools freed agents to focus on high-value activities, reduced burnout, and positioned the company as an innovative leader in its market.

Maine Properties