Case Study: Lantower Residential scales operations with EliseAI-powered centralization

Lantower Residential cuts time to 90% collected to 5 days with EliseAI

Lantower Residential, a property management company with a growing and geographically diverse portfolio, sought to scale their operations efficiently without a linear increase in staffing. Their challenge was to move away from a traditional onsite model and build a structure that could maintain a high-quality resident experience. To achieve this, they partnered with vendor EliseAI to leverage its full automation suite, including LeasingAI, VoiceAI, Delinquency, and Renewals products.

The solution implemented by EliseAI was a comprehensive, AI-powered centralization of leasing, admin, and financial workflows. This involved creating a 32-person centralized team and new specialized roles, with AI handling high-volume, routine tasks. The results were significant: a 7% lead-to-lease conversion rate (more than double the industry average) and a reduction in the average time to collect 90% of balances from 10 days to just 5. EliseAI's platform provided the foundation for a leaner, stronger operational model built for future growth.

Lantower Residential