Case Study: Landmark Properties boosts operational efficiency and customer experience with EliseAI

Landmark Properties saves 85,000+ hours with EliseAI

Landmark Properties, a major real estate firm with over $15 billion in assets under management, faced challenges with staffing shortages and inconsistent customer experiences. Their onsite teams were burdened with time-consuming leasing follow-ups and delinquency conversations. To address this, they partnered with vendor EliseAI, implementing its LeasingAI and Delinquency products to improve operational efficiency.

By integrating EliseAI's AI platform, including VoiceAI and ResidentAI, Landmark Properties automated communications across the entire resident lifecycle. The solution delivered significant results: VoiceAI answered over 108,000 calls, LeasingAI drove 8,338 new leases, and targeted nudges reduced delinquency by 60 basis points. Overall, EliseAI's automation saved over 85,000 staff hours, allowing teams to focus on high-touch resident care while improving service consistency.

Landmark Properties