Case Study: Landmark Properties improves operational efficiency and customer experience with EliseAI

Landmark Properties Improves Operational Efficiency and the Customer Experience with EliseAI

Landmark Properties, an integrated real estate firm managing over 115 communities, faced post-pandemic operational challenges including staffing inconsistencies that impacted service levels and resident experiences. The company sought an AI partner to streamline processes and improve efficiency, leading them to adopt the conversational AI products from vendor EliseAI, including LeasingAI and ResidentAI.

By implementing EliseAI's platform, Landmark automated routine conversations for leasing follow-ups and delinquency management. This resulted in a 60 basis point reduction in delinquency rates, the conversion of 8,338 new leases with a 15% lead-to-lease conversion rate, and time savings of over 84,000 hours for their staff. The solution from EliseAI provided significant operational improvements and enhanced financial performance.

Landmark Properties

Vanessa Pacifico Young

SVP of Management Services - Leasing and Marketing