Case Study: Worcester Communities improves occupancy, lead nurturing, and resident communications with EliseAI

How Worcester Communities Improved Lead Nurturing, Maintenance and Resident Communications with EliseAI

Worcester Communities, a family-owned real estate investment company, faced operational challenges due to a lack of consistency in prospect and resident communications. Their existing after-hours system lacked efficient two-way texting and created responsiveness issues. To address this, they sought an AI provider like EliseAI to automate their inbound and outbound communications and chose to implement its full suite of products.

By deploying the EliseAI platform, the company automated its communications, leading to significant improvements. The results included a 3% increase in lead-to-tour rates, a 1% improvement in occupancy, and a 50 basis point reduction in delinquency. EliseAI's solution also handled thousands of calls, saving substantial staff time and reducing overtime payroll expenses by de-escalating after-hours emergency maintenance calls.

Worcester Communities

Nickole Nordstrom

President