Case Study: Villa Serena Communities boosts NOI and occupancy with EliseAI

How Villa Serena Communities Significantly Increased NOI with Centralization and EliseAI

Villa Serena Communities, a regional property management company in Texas, was facing operational inefficiencies driven by high onsite staff turnover and low after-hours lead engagement. To address these challenges, they partnered with EliseAI, leveraging its LeasingAI and VoiceAI products to automate conversations and improve lead response rates.

The solution implemented by EliseAI provided the automation backbone for Villa Serena to centralize its leasing and administrative operations across 14 properties. This shift, powered by EliseAI, resulted in a significant yearly NOI increase of $731 per unit, with 43% of that driven by payroll savings. The model also improved occupancy rates by 75 basis points, demonstrating that performance was maintained with a leaner onsite team.

Villa Serena Communities

Jonathan Moore

Chief Operating Officer