Case Study: The Scion Group boosts resident satisfaction and NPS with EliseAI SentimentAI

How The Scion Group Transforms Resident Insights Into Action with SentimentAI

The Scion Group, a major owner and operator of off-campus student housing, needed a better method to collect and process resident feedback in real time. Their manual process of analyzing survey responses was too slow and labor-intensive, delaying their ability to create actionable plans to improve resident satisfaction and retention. To address this, they turned to their existing partner, EliseAI, and its SentimentAI product.

By implementing EliseAI's SentimentAI, Scion automated its feedback collection via SMS, significantly increasing resident response rates. The platform's AI automatically analyzed open-text replies for sentiment and common themes, saving the team dozens of hours weekly. This allowed Scion to quickly develop and execute data-driven action plans, which resulted in a substantial 22-point average increase in their Net Promoter Score (NPS).

Scion Group

Amy Finn

Director of Brand