Case Study: Student Quarters cuts emergency maintenance calls by 26% with EliseAI

How Student Quarters Cut Emergency Maintenance Call Volume by 26% with EliseAI

Student Quarters, a large nationwide student housing operator, faced a challenge with a high volume of non-emergency maintenance requests being treated as costly emergencies. This occurred because their student residents, many living independently for the first time, lacked basic troubleshooting skills. The company needed a solution to reduce this strain on its maintenance teams and control overtime costs without compromising resident support.

By implementing EliseAI's Maintenance product, Student Quarters provided an always-on AI resource for residents. This tool offered troubleshooting advice and self-service repair instructions, empowering students to solve minor issues themselves. As a result, EliseAI helped Student Quarters achieve a 26% reduction in emergency maintenance calls, saving 533 maintenance hours and $27,624 in annualized overtime costs in a single quarter.

Student Quarters

Morgan Grigsby

Senior Director, Training & Operations