Case Study: SRG Residential improves leasing performance and resident experience with EliseAI

How SRG Residential Improved Leasing Performance and the Resident Experience with EliseAI

SRG Residential, a major multifamily property manager, sought to overcome operational inefficiencies, heightened resident expectations, and a tight economic climate. To address these challenges, they partnered with vendor EliseAI and implemented its AI-powered platform, including LeasingAI, ResidentAI, and VoiceAI, to automate communications.

EliseAI’s solution provided 24/7 automated support for prospects and residents, handling a majority of messages and calls. This resulted in a 245% increase in lead capture, a 47% lead-to-tour conversion rate via email, and a 60 basis point improvement in delinquency rates. For SRG Residential, EliseAI freed up staff time, reduced emergency maintenance costs, and significantly improved key leasing and financial metrics without adding headcount.

SRG Residential

Susan Whitney

VP of Strategic Initiatives