Case Study: South Oxford Management boosts leasing, collections, and operational efficiency with EliseAI

How South Oxford Management Reinvented Their Operations with EliseAI

South Oxford Management, an owner-managed residential property company, was struggling with a manual and fragmented technology stack. This outdated system was inefficient, failed to handle modern renter inquiries around the clock, and provided no real-time performance insights, leading to high staff turnover. The vendor, EliseAI, was brought in to address these pain points with its suite of conversational AI products.

EliseAI implemented its full platform, including LeasingAI, VoiceAI, and tools for delinquency and maintenance, to automate communications across the entire resident lifecycle. This solution provided real-time data dashboards and streamlined workflows for the onsite teams. The results were significant, including 74 hours saved per community monthly, a 97.7% collection rate, and a 32% lead-to-tour conversion rate, greatly improving operational efficiency and resident satisfaction.

South Oxford Management

Holly Johnson

Vice President of Marketing & Education