Case Study: Post Brothers improves renewal workflows and resident engagement with EliseAI

How Post Brothers Improved Their Renewal Workflows with EliseAI

Post Brothers, a vertically integrated real estate company, faced challenges in scaling their manual renewal processes as their portfolio grew to approximately 6,000 units. Their reliance on spreadsheets and email led to operational inconsistencies and an inability to track resident interactions or sentiment effectively. To address this, they turned to the vendor EliseAI to implement its ResidentAI suite, specifically the Renewals, Delinquency, and Maintenance products.

EliseAI's solution automated renewal communications and provided a centralized platform for tracking resident details. This implementation resulted in 83.61% of renewal communications being automated and a more than 20% increase in renewal reply rates. The automation also provided an average of 30 additional days of notice for unit turns, improving marketing time and limiting vacancy losses. The results directly impacted Net Operating Income (NOI) and improved both collections efficiency and resident satisfaction for Post Brothers.

Post Brothers

Anthony Scotland

Vice President of Marketing