Case Study: MG Properties achieves scalable operational efficiency with EliseAI

How MG Properties Unlocked Scalable Efficiencies with Centralization and EliseAI

MG Properties, a large multifamily property manager, faced rising payroll costs and persistent onsite staffing gaps across its 33,000-unit portfolio. To improve operational efficiency without compromising service, they sought a solution and partnered with the AI platform EliseAI, utilizing its LeasingAI, VoiceAI, Renewals, and Delinquency products to support a new centralization initiative.

EliseAI enabled MG Properties to centralize administrative functions like renewals, collections, and resident communications into a lean 16-person team that supports over 18,000 units. The vendor's automation handled up to 90% of key workflows, allowing this new model to scale efficiently. The results were significant, including $1 million in annualized payroll savings, a 35% ROI from centralization, and a net reduction of 42 headcount positions, all achieved without layoffs through natural attrition and role redesign.

MG Properties

Chris Hagen

Senior Vice President of Property Management