Case Study: Kittle Property Group improves leasing performance and cuts ad spend with EliseAI

How Kittle Property Group Improved Leasing Performance on Less Ad Spend with EliseAI

Kittle Property Group, a national multifamily housing manager, faced challenges with slow lead response times and inefficient outreach that limited leasing conversions and strained staff. To address their pain points, which included after-hours inquiries and manual delinquency follow-ups, Kittle partnered with EliseAI and implemented its LeasingAI and VoiceAI solutions to automate communications.

By deploying EliseAI’s always-on conversational AI, Kittle automated lead nurturing and resident outreach, handling 91% of leasing messages. The solution from EliseAI delivered significant results, including a 65% reduction in the lead-to-lease timeline, a 40% reduction in ad spend, and the recovery of $241,000 in bad debt, all while improving operational efficiency without adding headcount.

Kittle Property Group

Chris Fields

Senior Director of Marketing and Corporate Communication