Case Study: GoldOller achieves higher occupancy and employee retention with EliseAI

How GoldOller Enhanced the Employee Experience and Improved Occupancy with EliseCRM

GoldOller Real Estate Investments, a large multifamily operator, was experiencing the industry-wide challenges of high employee turnover and operational inefficiency. Their onsite teams were burdened by high call volumes and difficult delinquency conversations, contributing to burnout. To address this and consolidate its fragmented tech stack, GoldOller partnered with vendor EliseAI to implement its full suite of conversational AI products, including LeasingAI, Delinquency, and VoiceAI, alongside the EliseCRM platform.

By deploying EliseAI's solutions, GoldOller achieved significant operational improvements. The implementation led to a 47.4% increase in onsite staff retention, a 4% rise in occupancy rates, and a 150 basis point decrease in delinquency. The AI-powered tools automated key tasks, allowing EliseAI to help collect $2.4 million in overdue balances and consolidate multiple software subscriptions into a single, streamlined platform.

GoldOller

Ariel Hanson

Director of Operations