Case Study: Flatz Living achieves leaner operations and higher leasing efficiency with EliseAI

How Flatz Living Implemented a Leaner Management Model with AI

Flatz Living, the in-house management arm for Simtob Management & Investment, faced operational bottlenecks that threatened its lean 1-to-100 staffing model as it grew its portfolio to over 1,100 units. Their challenges included slow after-hours response times, rising headcount pressure, a need for competitive differentiation, and a fragmented tech stack. To address this, they turned to the conversational AI platform EliseAI, utilizing its suite of products including LeasingAI and a solution for delinquency.

EliseAI implemented a comprehensive automation solution to handle high-volume tasks. The AI autonomously managed over 90,000 messages and 4,400 calls, enabling a sub-five-minute average response time. Results included a 22% reduction in FTE count, a 230-basis-point reduction in delinquency rates, and a doubling of monthly move-ins per leasing specialist. The partnership with EliseAI provided Flatz Living with a significant competitive edge and a 4-5x return on its AI investment.

Flatz Living

Brad Simtob

Managing Partner