Case Study: Coastal Ridge Real Estate boosts occupancy and lead conversion with EliseAI

How Coastal Ridge Scaled a Hospitality-Focused Management Model with EliseAI

Coastal Ridge Real Estate, a multifamily property management company, faced the challenge of scaling its high-touch, hospitality-focused service model amid rapid portfolio growth. As a lean operator, they experienced bottlenecks in lead management, pressure to provide 24/7 responses, and operational complexity from using over 15 software platforms. They partnered with the vendor EliseAI to implement its AI-powered solutions, including LeasingAI, VoiceAI, and Delinquency products, to automate communications and support their teams.

By implementing EliseAI's conversational AI platform, Coastal Ridge achieved significant operational improvements. The results included a 58% increase in lead-to-tour conversion, a 2% average monthly occupancy rate increase, and a 17% gross delinquency improvement. EliseAI's automation handled high-volume outreach, freeing the onsite teams to focus on resident relationships and strategic initiatives, while also serving as the cornerstone for the company's broader technology consolidation efforts.

Coastal Ridge Real Estate

Cait Carney

Executive Director of Sales & Learning