Case Study: Cardinal Group achieves faster leasing and greater efficiency with EliseAI

How Cardinal Group Leveraged Centralized Leasing to Enhance the Prospect Experience + Maximize Efficiency

Cardinal Group, a major real estate management firm, faced the challenge of scaling its leasing operations efficiently across its large and diverse portfolio. The company needed to meet high consumer expectations for fast, 24/7 communication while preventing onsite teams from being overwhelmed. To address this, they partnered with vendor EliseAI to implement a centralized leasing model supported by AI.

EliseAI provided its LeasingAI and VoiceAI solutions to automate prospect communications and call handling. This implementation allowed Cardinal Group to automate 89% of all prospect communications and handle 36,523 calls through the EliseAI call center, resulting in a 55% automation rate for inbound leasing calls. The solution enhanced brand consistency, improved lead response times, increased tour bookings, and boosted conversion rates, all without adding headcount at individual properties.

Cardinal Group

Alex O’Brien

Chief Executive Officer