Case Study: Busboom Group streamlines delinquency management and automates leasing with EliseAI

How Busboom Group Used EliseAI to Centralize Delinquency Management and Reduce Leasing Burden

The Busboom Group, an owner-operator of over 2,600 apartment homes, faced challenges with labor-intensive and inefficient leasing and delinquency management workflows. Their onsite teams were overwhelmed by manually responding to prospects and managing collections, leading to lost leads and significant time spent on repetitive tasks. To address this, they turned to the conversational AI platform EliseAI.

By implementing EliseAI's products, including LeasingAI and DelinquencyAI, the company automated over 90% of leasing communication and drastically reduced the time spent on delinquency management. EliseAI delivered substantial results, including an estimated $200,000 in annual NOI improvement from payroll savings and a more than 85% reduction in time spent managing collections. This allowed staff to focus on higher-value tasks, improving both operational efficiency and team satisfaction.

Busboom Group

Thao Te

Vice President