Case Study: Fitch Irick Corporation improves affordable housing operations with EliseAI

Fitch Irick cuts collection time by 5.6 days with EliseAI

Fitch Irick Corporation, a vertically integrated real estate investment manager specializing in affordable housing, faced significant operational challenges. Their overextended onsite teams were spending excessive time reviewing unqualified applications, marketing leads were being lost when calls went unanswered, and collecting delinquent rent was a difficult and inefficient process. These issues were draining resources and limiting their ability to serve residents effectively, prompting them to seek an AI solution from vendor EliseAI.

By implementing EliseAI's purpose-built tools, including LeasingAI, VoiceAI, and Delinquency, Fitch Irick automated key workflows. EliseAI's solution provided automatic prequalification of prospects, answered leads around the clock in multiple languages, and managed collections follow-up. This resulted in 45+ hours of weekly time savings for teams, a 191 basis point improvement in collection rates, and a reduction in the average time to collect 80% of rent by 5.6 days. EliseAI helped Fitch Irick significantly increase operational efficiency and NOI while allowing staff to focus on delivering a high-quality resident experience.

Fitch Irick Corporation