Case Study: ESG Kullen boosts occupancy and collections with EliseAI

ESG Kullen boosts collections 979bps with EliseAI

ESG Kullen, a multifamily owner and investor, was struggling with two underperforming assets in Greensboro, NC. The properties faced challenges with low economic occupancy, high delinquency rates, and inefficient lead management processes that overwhelmed onsite teams. This led ESG Kullen to seek a solution from their vendor, EliseAI.

By implementing EliseAI's full suite of products, including LeasingAI and VoiceAI, the vendor automated communications and call answering. The solution resulted in a 979 basis point increase in collection rates, a 20% increase in economic occupancy, and a 15% increase in overall NOI. These improvements allowed onsite staff to focus on higher-value tasks, and the success led ESG Kullen to consolidate its tech stack and standardize working with EliseAI across its portfolio.

ESG Kullen