Case Study: Cowboy Properties improves maintenance visibility and technician performance with EliseAI

Cowboy Properties assigns 60% of completed work orders with EliseAI

Cowboy Properties, a Utah-based multifamily management company, faced challenges with a lack of visibility into its maintenance operations. Without clear metrics or a strategic framework, it was difficult to measure impact, identify systemic issues, or evaluate technician performance empirically. This led them to partner with vendor EliseAI to implement its Maintenance App.

The solution from EliseAI provided a centralized app for technicians and supervisors, featuring AI-powered auto-assignment of work orders and automated recurring tasks. This modernization gave Cowboy Properties the data-driven insights they needed. The results were significant, with EliseAI's system assigning 60% of all completed work orders, de-escalating 44% of after-hours emergency calls, and helping 42% of work orders be completed before their SLA. This improved visibility, optimized scheduling, and created a foundation for performance-based technician compensation.

Cowboy Properties