Case Study: CAF Management boosts occupancy and renewal retention with EliseAI

CAF Management boosts renewal retention by 3.04 points with EliseAI

CAF Management, a multifamily operator with over 24,000 units, faced challenges with onsite staffing and administrative workload that impacted service delivery. To address this, they partnered with EliseAI to implement a centralized operating model, utilizing products including EliseCRM and VoiceAI to streamline workflows and enhance tenant relations.

The solution from EliseAI involved deploying a virtual assistant, "Harper," to handle high-volume routine communications and a centralized team to manage administrative tasks. This approach resulted in a 3.04-point increase in renewal retention and a 1.64-point increase in physical occupancy across their centralized communities, all while maintaining an efficient centralized staffing ratio of 1 team member to 1,454 units.

CAF Management