Case Study: BLDG Partners increases affordable housing access and collections efficiency with EliseAI

BLDG Partners boosts collection rates by 1005bps with EliseAI

BLDG Partners, a mission-driven real estate investment firm focused on affordable housing, faced challenges in scaling their operations efficiently while maintaining high-touch, resident-focused service across their portfolio managed by various fee partners. They partnered with EliseAI to address issues like inconsistent task completion, high-volume administrative tasks consuming staff time, and the need for sensitive collections processes.

EliseAI implemented a comprehensive automation strategy using products like ResidentAI for communications and Delinquency for rent collection. The solution delivered significant results, including a 1005 basis point improvement in collection rates, a 7% lead-to-application conversion rate, and 73 hours of monthly time savings for community teams. This allowed BLDG Partners to strengthen financial performance and reinvest in their mission while providing more consistent, empathetic resident service.

BLDG Partners