Case Study: Blanton Turner centralizes operations and boosts collections with EliseAI’s AI-first CRM

Blanton Turner boosts collections 159bps with EliseAI

Blanton Turner, a multifamily property manager with over 5,000 units, sought a new CRM to support its centralized operations model. Their challenge was finding a technology partner whose solution could seamlessly incorporate AI to automate repetitive tasks, eliminate administrative bottlenecks, and allow their team to focus on building resident relationships. They turned to the vendor EliseAI to find an AI-first platform that could serve as a true single source of truth.

The solution implemented by EliseAI was its EliseCRM platform, which provided intelligent task routing and seamless agent scheduling. This eliminated the need for an overflow call center and reduced manual work. The results were significant: EliseAI helped achieve an 83% reduction in AI handoff rates, a 37% increase in show-to-application rates, and a 159bps increase in overall collections. The vendor's technology also enabled a near-100% lead response rate and allowed 40% of tours to be scheduled after hours.

Blanton Turner