Case Study: Asset Living boosts occupancy and on-time rent payments with EliseAI

Asset Living boosts on-time rent payments by 591bps with EliseAI

Asset Living, a major national rental housing operator managing over 450,000 units, faced significant operational challenges as it scaled rapidly. Their existing processes for leasing and rent collection became strained, creating inefficiencies. They needed a solution to automate routine communications to maintain service quality across their vast portfolio. This led them to partner with vendor EliseAI and implement its AI-powered platform.

EliseAI provided a comprehensive solution, using products like LeasingAI and Delinquency to automate transactional communications across the resident lifecycle. This resulted in a 591 basis points increase in on-time rent payments and a 278 basis points increase in occupancy rates. The automation provided by EliseAI also freed up over 72 hours of monthly incremental capacity per community for Asset Living's onsite teams, allowing them to focus on higher-value interactions and significantly improving operational efficiency.

Asset Living