Case Study: Busboom Group boosts resident retention and streamlines maintenance with EliseAI

24/7 ResidentAI Drives Retention & Streamlines Maintenance

The Busboom Group, a multifamily property manager, sought to enhance resident retention and streamline maintenance operations. To address this challenge, they partnered with vendor EliseAI to implement their ResidentAI product, an AI assistant designed to manage resident communications and maintenance requests.

EliseAI's solution provided 24/7 automated SMS communication, which filed work orders, asked for maintenance permissions, and routed calls when necessary. This resulted in immediate positive outcomes: EliseAI responds within one to two minutes, handles 40% of all work orders entirely by AI, and achieves a 99% completion rate confirmation, significantly improving the resident experience and driving renewal likelihood.

Busboom Group

Thao Te

Vice President