Case Study: Magellan Luxury Hotels boosts reservations and customer experience with Eligeo

How Magellan Luxury Hotels improved reservation rates and customer experience with Eligeo’s custom integration support

Magellan Luxury Hotels, a luxury hotel reservations company, needed to integrate its Survey Monkey surveys with its SugarCRM system to better understand customer needs and act on the data. Lacking the technical expertise to do this effectively, they turned to the vendor Eligeo for expert guidance and support.

Eligeo implemented a custom integration that synced survey responses directly into SugarCRM, creating real-time customer dashboards and automating tasks for sales agents. This solution provided Magellan with clear insights, leading to an increase in reservations and enabling more effective marketing and partner relationships.

Magellan Luxury Hotels