Case Study: ING streamlines regulatory compliance with Eli5’s Sparq platform

ING boosts regulatory compliance efficiency by 40% with Eli5

ING, a Dutch bank, faced the challenge of managing complex and evolving regulatory requirements across its global operations, which involved inefficient manual processes and a lack of transparency. The vendor Eli5 developed a customized regulatory change management solution named Sparq to streamline these end-to-end processes, enhance compliance effectiveness, and eliminate redundancy.

The solution implemented by Eli5 was a secure, cloud-based platform featuring automated regulatory data feeds, AI-driven interpretation, and dynamic governance flows. This resulted in a 40% increase in efficiency across regulatory compliance initiatives, 100% traceability from regulations to internal controls, and a user satisfaction score of 8/10. The Sparq platform, built by Eli5, became ING's central system for managing regulatory change globally.

ING