Case Study: Veldink4kids achieves error-free wheelchair orders and faster delivery with Elfsquad

Veldink4kids and its relieving method of working

Veldink4kids, a specialist maker of custom children’s wheelchairs with more than 3.6 million possible configurations, struggled with a highly complex sales process driven by thousands of rules, intermediaries and manual PDF orders. To digitize quoting, ensure every chair fits the child and scale its business, Veldink4kids chose Elfsquad and its configurator to modernize configuration and order capture.

Elfsquad implemented a visual configurator that encoded Veldink4kids’ product logic, guided sellers and families through options, validated compositions in real time and integrated with the Syntri ERP to generate errorless component lists and correct invoices. The result: faulty compositions were eliminated, quotations and delivery times were drastically reduced, revisions became far fewer, and orders now flow directly into production without human interference—strengthening customer trust and retention.

Veldink4kids

Herwin Westra

Design Engineer