Case Study: Tauron achieves 100% call recording and security compliance with Eleveo

Tauron records 100% of calls with Eleveo and passes security audit

Tauron Obsługa Klienta, part of the TAURON GROUP, faced the challenge of modernizing its contact center to meet strict internal security requirements for high availability, data storage, and encryption. The company needed a scalable system integrated with its Cisco UCCX platform to record 100% of calls. Eleveo was selected to provide a solution to address these compliance and operational needs.

Eleveo, along with its partner Atende, implemented a combined Cisco/Eleveo solution featuring CallREC with contact center integration, High Availability, and LiveMON. This solution ensured full PCI DSS compliance and met all of Tauron's security requirements. As a result, Eleveo enabled Tauron to successfully record 100% of all calls, a fact confirmed by an internal audit which verified that the high availability architecture and recording encryptions fully complied with internal security policies.

Tauron