Case Study: Provident doubles quality evaluations and cuts infrastructure needs with Eleveo ScoreCARD

Provident doubles evaluations and cuts infrastructure by 40% with Eleveo

The customer, Provident, faced a challenge in managing agent call quality. Using Eleveo CallREC and Excel alone limited their team's effectiveness and hindered their desired results. Their target was to significantly increase the number of evaluations processed and achieve transparent, real-time quality reporting.

By implementing Eleveo's ScoreCARD solution, Provident doubled the number of evaluations conducted. The company now makes data-driven decisions in seconds rather than hours and optimized its infrastructure, reducing the number of required servers from five to three. Eleveo provided Provident with a faster, more effective quality management process.

Provident