Case Study: If P&C Insurance Company Ltd elevates customer experience with Eleveo Call Recording and QMS

If P&C Insurance Company Ltd improves call quality reviews with Eleveo on newer hardware and Skype for Business support

The customer, If P&C Insurance Company Ltd, is a large property and casualty insurer operating in Northern Europe and the Baltics. They faced a challenge with an outdated call recording solution that was incompatible with their new network hardware and unable to record calls from their major communications platform, Skype for Business. They turned to the vendor Eleveo to implement its Call Recording and Quality Management solution.

Eleveo provided a modern solution that successfully recorded Skype for Business calls and installed seamlessly on the new infrastructure. The Eleveo user interface was found to be easier for business users to learn and operate. By also implementing Eleveo's Quality Management and Survey modules, the contact center management team gained enhanced capabilities to analyze calls and improve the customer experience through targeted surveys and monitoring.

If P&C Insurance Company Ltd